Bosses..and job changes

Okay...so I put in a 10 hour day yesterday and get left with the responsibility of closing our department properly. Okay, my supervisor says if we are deducted for more than 20 points, we're all coming in at 6am to learn how to do it right. He'd ideally be quite pleased with a deduction of 12 or less points.

The regular closer was stuck doing electronic learning modules during most of the close, so I was doing it along with Kevin (WOOF! He will be posing for Stocky Jock soon.) Kevin broke his ankle last week and is on crutches. He is about as useful as a tit on a boar in terms of getting product down and making sure all the shelves are full. I did the vast majority of the close to the point of cleaning up what the regular closer had supposedly done.

I got in to work at 2:45pm. We'd only been deducted 9 points. Eight points is the acceptable threshold. Nine or more is considered a "failed" close. Randy, my supervisor, was quite pleased that we'd only been docked 9 points and wrote up employee recognition forms for us for doing such a good job in a pinch.

Fast forward to 5:15pm. Paul D., the store manager shows up in our department and proceeds to rip me a new asshole about how we have to do a better job with closing and how failing a close is not acceptable. I looked at him and asked him how many points we'd been docked the night before.

"I don't know and it's not important."

"How many points Paul?" I asked again.

"I don't know..."

"Nine. I closed last night. I had a half person to help. My closing person was Kevin, who is on crutches. I've never closed before."

"You still failed. It's not acceptable. All you guys do is make excuses for why you keep failing..."

At that point, I just smiled and nodded occasionally. I was about 30 seconds from taking the lil handheld scanner jobbie and shoving it down his throat. I know I would have gotten a hand from several most of our store team.

He has no comprehension of how to reward or encourage. All he does is find the negative and rip you for it.

Wednesday, our computer department was number one in the district and region...and 15th in the company for sales volume.

We didn't hear anything about that, no "way to go" or anything. Just more ripping on us because certain parts of our sales numbers were too low.

Management is about making goals. It's done through empowering people and rewarding them for a job well done, while providing coaching on how to do their job well when they fail.

Crushing new hires with a non-stop tirade of negativity is *not* how you build a great team or a great store.

I'm job hunting solely because of the store manager.

I like the rest of the crew and I like my job. I will have to go to our district manager to get anything done. Our numbers are improving daily for the most part and we are hitting most of our targets which makes Paul look good, but it could also help us in getting our voices heard.

I have little faith in the district management. I'm sending out my resume this weekend.

*sigh* It sucks when the top dog at a site/office/job can ruin it all.