Job Hunting

It's official.

I am looking for a new position with a different company.

I have now advanced through two "three" (each with a new set of *ahem* training) lines, so I have had *four* training experiences inside my department that were considered to be major training opportunities.

My initial training was decent.  My first "upgrade" training was actually pretty good.  From there, it's been a tobaggon ride downhill with flames coming off the sled rails.

My promotion to 741/Care Line was a half-ass training that left me taking calls by myself when I had no idea what I was doing.  I was flubbing calls that involve some of our biggest (and most profit-laden) customers.  There are only about 20 subprograms that go along with the 741/Care Line.  I've updated many of the "hand outs" that we use as job aids.  There are still documents that aren't updated and no one is quite sure who we should ask to get the update information ... on our own programs?!

I've been on 741/Care now for about a year and two weeks ago, I was asked about becoming a backup for a different line.   My training on this new line was/is a joke.  I'm sitting here shaking in rage because I'm getting half-assed trained on parts of the new line AFTER having dealt with an issue involving it AND after the participant has become very upset/frustrated/angry.

All we hear from our department VP and from our director is about providing MEMORABLE CUSTOMER SERVICE.  Now, just speaking for myself, when i hear a customer service rep who obviously is stumbling and doesn't seem to have a firm grasp of what is happening or how to use the system(s) needed to do their job.  It is indeed a memorable customer service experience.  I remember it quite well and do not want to deal with that company again.

I understand training and new people and all that jazz.  You do not expose someone to something for 90 minutes and then expect them to be able to handle the job on their own.

I feel like I've been tossed to the wolves, but the wolves have been starved and I'm covered and fresh animal blood.

At this moment, the only reason I am at work and at my desk is because it is a paycheck that I desperately need.  If I had the spare money or another job lined up.  I'd be out the door.  Right now, I need a good tranquilizer to make it through the day.  It will only take one more disaster call like I've had the last few days and I will get through the call.  I will make sure the order/issue is resolved.  I'll log off my phone and my computer and then walk down to Associate Resources and give them my keycard for the building and walk myself right out.

I'm sick of the bullshit double standard from the team leader that I share a cube wall with and I'm sick of the piss-poor state of training.

I need a PAID vacation.  I need to get away from this job for a week without having to stress over missing 40 hours of work and bills will get paid if I were to do something other than sit home.  Hell, I know that almost nothing that hits my desk would get done if I'm not in the office.  I've proven that many times.

Is it quitting time yet?  Oh, no it's not.  I've got 5 hours and 13 minutes.  Not that I'm watching the clock.

JT out.